For our U.S. customers, any Astec product can be ordered directly from our office and warehouse located in the Boston area. Our warehouse stocks a wide range of Astec equipment, parts, and consumables, including Astec IVF Plasticware and SureGrip Plasticware, made in Japan. We are also the exclusive U.S. importer and supplier for Oosafe Plasticware and Dewin Micropipettes. Orders placed before 3 PM EST are typically shipped the same day.
Our technicians, trained at the Astec factory in Japan, use the same testing equipment for calibrations that were originally used when your incubator was built. This ensures the highest quality calibrations and guarantees that your Astec equipment operates as intended. Only genuine Astec replacement parts are used for maintenance and repairs.
In addition to incubators, we have extensive service experience with other lab equipment such as microscopes. If other equipment in your lab requires servicing, we are often able to assist.
Customers using Astec products can contact us directly for technical assistance. Feel free to reach out by email (astec-support@astec-bio.com) or phone (781-749-0734) for any support related to our products.